PowerLink version 3 is sold, installed and supported by certified PowerLink consultants. These are Attache consultants who have been trained and certified by YearOne.

If you have a PowerLink problem that you can't resolve using the information in this knowledgebase, please contact your PowerLink consultant in the first instance. If your PowerLink consultant is unable to resolve the issue they will contact YearOne for dealer support.

If your Attache consultant is not certified or doesn't support your PowerLink software, please contact us to discuss the situation. Under certain circumstances YearOne can assist you directly with support for PowerLink, but charges may apply. Click here to find out more.

How to get faster response to your support issues

When you experience a problem with PowerLink, your consultant will need to ask you some questions. These include:

• What version of PowerLink are you running?
• Are you getting any error messages?
• What were you doing when the problem occurred?
• Is anyone else on your network having the same problem?

To speed up the response time, try to provide this information in your support request.

Check your version number via Help - About PowerLink. If you're not running the latest release of PowerLink, your problem may be resolved via an upgrade.

If you're getting an error message, take a screen shot and include it in your email. The error message can provide immediate clues about the problem and resolution.
Remember: the more information you give, the faster your response.